Last updated: 18 September 2026
1. Who we are
Proper Allied Health is a psychological services practice based in Westmead, NSW. We provide psychology services to children, adolescents and adults across Lidcombe, Parramatta, Auburn, Westmead and surrounding areas. This privacy policy applies to information collected through our website at properalliedhealth.com.au and any related enquiry or referral forms.
2. What information we collect
We only collect information that is reasonably necessary to respond to your enquiry, provide our services, or meet our legal obligations. The types of information we may collect include:
- Contact form: your name, email address, phone number, reason for enquiry and any message you choose to include.
- Referral / enquiry form: your name, contact details, date of birth, relevant health or support history, NDIS or funding information, and any files or documents you attach.
- Website usage: anonymous analytics data such as pages visited, device type, browser type and approximate location, collected via Google Analytics.
3. Sensitive information
Health information is considered "sensitive information" under the Privacy Act 1988 (Cth). We only collect health information when it is necessary to assess whether our services are appropriate for you or to coordinate care, and only with your consent or where otherwise permitted by law.
4. How we use your information
We use the information we collect to:
- Respond to your enquiries and provide information about our services.
- Process referrals and enquiries, including matching you with the right clinician or service.
- Communicate with you about appointments, funding or care coordination.
- Improve our website and understand how visitors use it.
- Comply with our legal, regulatory and professional obligations.
5. Disclosure to third parties
We do not sell or rent your personal information. We only disclose information to third parties when it is necessary to provide our services or where required by law. This may include:
- Email delivery: we use Resend to deliver emails from our website forms. Information you submit via a form is transmitted to Resend solely for the purpose of delivering the email to our practice.
- Analytics: Google Analytics receives de-identified usage data to help us understand website traffic.
- Professional and legal obligations: we may disclose information where required by law, to protect safety, or as part of mandatory reporting.
6. Cookies and analytics
Our website uses Google Analytics to collect anonymous information about how visitors use the site. This helps us improve content and user experience. Google Analytics may set cookies on your browser. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
7. Storage and security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Information submitted through our website is stored securely and only accessed by authorised personnel. However, no internet transmission is completely secure, and we cannot guarantee the security of information transmitted online.
8. Access, correction and complaints
Under the Australian Privacy Principles, you have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate, out-of-date or incomplete information.
- Make a complaint if you believe we have mishandled your information.
We will respond to access, correction and complaint requests in accordance with the Privacy Act 1988 (Cth). There is no fee for making a request, though we may charge a reasonable fee for providing access in some circumstances.
9. Links to other websites
Our website may contain links to external websites, including crisis support services, professional bodies and funding information. We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies before providing any personal information.
10. Changes to this policy
We may update this privacy policy from time to time to reflect changes in our practice, technology or legal requirements. The updated policy will be published on this page with the revised date.
11. Contact us
If you have any questions about this privacy policy, or if you would like to access, correct or complain about the handling of your personal information, please contact us: